A technical QA engineer with strong knowledge of software development life cycles and QA methodology. Brings a dedicated, precise approach to ensuring quality and customer satisfaction through metrics, a focus on process, and experience.
Experience
Genesys
Senior Software Engineer, Test, 07/2018 – Present
Dell EMC
Software Quality Senior Engineer, 05/2017 – 06/2018
- Automated test development (Python, Robot Framework) for the EMC Hybrid Cloud (EHC) Solution modules.
- Installed and configured multiple components from the vRealize Suite for use in testing.
- Created and maintained jobs and build agents utilizing the Bamboo continuous integration and build server.
Microsoft, Inc.
QA Engineer, 06/2015 – 12/2016
- Maintained and improved the automated build and test infrastructure controlled by Jenkins.
- Contributed test code changes utilizing Java, Bash, Batch and PowerShell.
- Developed and executed functional tests for a cloud-based application monitoring solution across Windows Server and Linux.
- Built and maintained a test environment with infrastructure utilizing Azure, Amazon Web Services EC2, Hyper-V and VMware vSphere.
BlueStripe Software
Lead QA Engineer, 04/2013 – 06/2015
QA Engineer, 02/2010 – 04/2013
- Developed and executed functional and performance tests of an application performance management tool across Windows Server, Linux, Solaris and AIX.
- Handled release management of software deliverables and developed a PHP website allowing for customer access to downloads which used Salesforce and Zendesk APIs.
- Built and maintained a physical/virtual test network utilizing VMware and Hyper-V which consisted of approximately 100 machines.
- Developed automated performance test loads using Perl and PHP which gathered metrics and monitored log files.
- Maintained Java automation tools for managing test network.
The Select Group
QA Engineer, 11/2009 – 02/2010
- Manual functional and regression testing of a data management application utilized in the energy and water industries.
Microsoft, Inc.
Lead Software Development Engineer in Test, 04/2008 – 07/2009
- Direct management of a 6 SDET (Software Development Engineer in Test) QA team.
- Developed and implemented improved testing processes, i.e. defect lifecycle, testing standards and metrics
- Worked with the development lead and project managers to implement an agile development methodology utilizing the Scrum framework (2 week and 4 week sprints).
- Wrote test plans and associated test cases/acceptance tests based on user stories.
- Worked with a team of 3 test engineers to plan and implement the automation effort, which increased automated test script coverage from approximately 4% to 32%.
- Built and maintained a team documentation system and knowledge base using Microsoft SharePoint.
Motricity, Inc.
QA Manager, 10/2006 – 04/2008
- Direct management of multiple QA project teams consisting of 15+ total QA Engineers.
- Developed and implemented improved testing processes, i.e. defect lifecycle and UAT quality standards
- Worked with development, operations, and business stakeholders to improve communication and cooperation between project teams.
- Managed project schedules and testing availability on a per team/engineer basis while highlighting resource conflicts with prioritization/mitigation planning.
- Managed testing of internal infrastructure projects (data warehouse and content management) to ensure data integrity and validity was ensured.
- Managed automated testing including functional regression and performance/load testing.
- Performed administration of the defect tracking system, Bugzilla.
- Developed and implemented additional metrics to track test coverage, defect ratios, and root cause analysis (utilizing Bugzilla, MySQL, Microsoft Excel, VBA).
QA Team Lead, 01/2006 – 10/2006
- Coordinated daily work for a large QA project team testing web storefronts.
- Ensured timely delivery of major software releases by estimating effort and working with project management on scheduling.
- Coordinated customer-facing user acceptance testing of multiple software releases.
- Implemented end-to-end testing methodologies to ensure all aspects of product delivery.
QA Engineer, 02/2005 – 01/2006
- Performed manual functional testing of several mobile storefronts.
- Wrote test plans covering all documented software requirements.
TEKsystems
Contractor, 08/2004 – 02/2005
- Performed manual and automated testing of clustered Linux servers.
- Authored test plans covering functional and performance testing.
- Planned and built networks utilizing Ethernet and Fibre Channel.
Oculan Corporation
Support Engineer, 07/2002 – 05/2004
- Provided tier I/II support for Oculan's suite of network management and intrusion detection appliances. Worked directly with customers and resellers to deploy, configure, and maintain Oculan appliances.
- Diagnosed customer network issues using a variety of protocols and tools, such as SNMP, tcpdump, nmap, Nessus, and Ethereal (now Wireshark).
- Designed, implemented, and administered Oculan’s evaluation network which included Linux, Windows, and OpenBSD systems. This network was used to demonstrate the capabilities of Oculan’s appliances to potential customers.
Keane, Inc.
Senior Consultant, 04/1999 – 10/2001
- Executed functional and regression testing of the DG/UX operating system as well as the interoperability of DG/UX with various Fibre Channel and SCSI disk arrays.
- Maintained kernel build environments for development of DG/UX.
- Performed integration administration for DG/UX and other associated products.
- Developed core manufacturing software utilizing COBOL II, DB2, and Microsoft Access.
- Remediated software to resolve Year 2000 date interpretation issues.
- Trained consultants and management on Linux/UNIX concepts and functionality.
- Developed contract proposals dealing with website development.